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Royal Australian College of General Practitioners - Member Portal

www.racgp.org.au

This website is the primary online portal to education, professional development, and issues in medicine for GPs and medical professionals across Australia.

DDSN was engaged to plan, design, and construct this huge website, which offers a wide range of dynamic facilities and a massive library of medicine-related content - It is all maintained using cm2.

The RACGP website is the primary online portal to education, professional development, and issues in medicine for GPs and medical professionals across Australia.

The RACGP home page

The RACGP home page design was a result of a series of end user focus groups. The users told us the wanted a simple, easy to understand entry to the site which reflected the involvement of varying groups of people in general medicine.

Information architecture

With over 250,000 links and a complex relational structure of content, one of the greatest challenges for this project was to develop layouts and navigation structures that ensured every page of the site was easily accessible to both novice and expert users.

Usability design

DDSN's design process is sensitive to usability from the outset - on this job we made use of our partnership with Performance Technologies Group.

DDSN engaged PTG at the design phase to give expert analysis on the site design, and again when the site was ready for testing. At this point a series of monitored end-user focus groups were arranged so that the site was tested under real conditions. Although the site rated well in these tests, a range of important improvements were identified and implemented before the release of the final version to the public.

Smart use of technology

The underlying development platform for the RACGP website is the cm2 content management system. Using this, a wide range of interactive functions were created for the site, including:

  • Public, moderated, and private forums.
  • An online button and banner advertising system.
  • A completely dynamic navigation and content structure. Entire sections of content can be created, moved, reviewed, or removed without any involvement from a developer or programmer.
  • A detailed member extranet. Permission for different groups of registered and non-registered people to view content across the RACGP website is carefully managed.
  • An online product catalogue and shopping cart, coupled with real time online payments.
  • Detailed meta tag management using the Dublin Core standard.
  • Member registration system, and integration with RACGP's "offline" customer relationship management system (iMIS).
  • Events calendars.
  • Managed document and file asset downloads (PDFs, MS Word documents, etc.).


Content management system ('powered by') by cm3 Content Manager

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